Frequently Asked Questions
Product
How do I brew the perfect cup of your tea blends?
Start with fresh, cold water. Heat it to just below boiling and pour it over the tea. For most blends, steep for 3-5 minutes, but always check the packaging for specific recommendations. We also suggest having a look at our guide Tea-riffic Brewing: 10 Tips for the Perfect Cup.
Are all your tea blends caffeine-free?
Not all our blends are caffeine-free. We offer a variety of teas that include both caffeinated and decaffeinated options. Check the product description for specific caffeine content.
How long will my tea last?
Proper storage is essential to maintain the optimal freshness of your tea. To ensure this:
- Store your tea in a cool, dry place.
- Keep it away from direct sunlight.
- Avoid storing near strong odors, such as onions, spices (like cumin or garlic), or other aromatic substances.
- Use Teafusion's food-safe packaging, ensuring the seal is tightly closed.
When stored under these conditions, our teas remain fresh for up to 2 years. For the best experience, check the "best by" date on each package to ensure you're enjoying the tea at its peak flavor.
Can I recycle or compost the tea packaging?
Yes, our packaging is designed to be environmentally-friendly. The outer packaging is recyclable.
The Personali-Tea Quiz
How do I pick the right blend for me?
At Teafusion, we believe your tea experience should be as unique as you are. That's why we've introduced our personalized Personali-Tea Quiz – a journey of discovery that's all about you.
What is the Personali-Tea Quiz?
Our Personali-Tea Quiz is an exploration of your preferences, tastes, and even your mood. Through a series of thoughtfully crafted questions, we get to know you better and understand your tea preferences on a deeper level.
How does it work?
- Dive into the Journey: Start the quiz to embark on a journey that reveals your tea desires.
- Your Preferences: We'll inquire about your flavor preferences and even the emotions you'd like to associate with your tea experience.
- Tailored Recommendations: Based on your answers, our algorithm will craft tea blend recommendations designed just for you. Whether you're seeking a calming cup after a long day or a revitalizing morning brew, we have you covered.
- Subscription Convenience: Opt to subscribe, and your personalised tea blends will make their way to your doorstep at regular intervals. It's like receiving a box of comfort tailored to your taste.
Why should I take the quiz?
Taking our Personali-Tea Quiz is like having a tea sommelier dedicated to your preferences. By understanding your unique palate and preferences, we can help you discover blends that resonate with your individuality.
Can I change my selections?
Absolutely! We understand that preferences can evolve. You can retake the quiz whenever you'd like to explore new flavors or adjust your selections. Your tea journey is in your hands.
Payment
What payment options do you accept?
We accept
Delivery
How can I track my order?
Once your order has been processed, we will send you a shipping confirmation email containing your tracking number. Please note that it may take 24-48 hours from the time the tracking number is issued for the tracking details to be updated. Simply click on the tracking number in your confirmation email to view the current status of your shipment.
Can I modify my order after placing it?
If you wish to make changes to your order, it's essential to get in touch as soon as possible by filling out the form at the bottom of this page.
We'll do our best to accommodate your modification request; however, if your order has already been shipped, we unfortunately won't be able to make any changes.
Returns
What if I'm not satisfied with my purchase?
We stand by the quality of our products. If you're not satisfied for any reason, please reach out to our customer service team by filling out the form at the bottom of this page, and we'll do our best to make it right.
Visit our Delivery & Returns page to see our full return policy,