Privacy policy

Privacy Policy

Last updated: 02/12/2025

 

 

Privacy Policy — Teafusion LTD

This Privacy Policy describes how Teafusion LTD (“we”, “us”, “our”) collects, uses, and discloses your personal information when you visit or make a purchase from teafusion.co (the “Site”), or otherwise communicate with us. For the purposes of this Policy, “you” means any visitor, customer, or individual interacting with our Site.

By accessing or using our Site, you agree to the practices described in this Privacy Policy.

 

 

1. Who We Are

Teafusion LTD is the data controller responsible for your personal information.

Business address:
128 City Road, London, England, EC1V 2NX

Email: contact@teafusion.co

 

 

2. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

  • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.

  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

  • Disclosure for a business purpose: shared with our processors Shopify, Omnisend, Seal Subscriptions, Judge.me, AOV.ai, Google, Meta, Shopify Inbox.

Order information

  • Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

  • Source of collection: collected from you.

  • Disclosure for a business purpose: shared with our processor Shopify, Omnisend, Seal Subscriptions, Judge.me, AOV.ai, Google, Meta, Shopify Inbox.

 

 

3. Sharing Your Personal Information

To operate our business, we share personal information only with trusted service providers:

Shopify (Store Platform & Payments)

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy 

Shipping & Returns

We use shipping providers such as Royal Mail and/or Evri for order delivery. These providers are only provided with necessary delivery details to fulfill the order.

Marketing & Communication Services

We use Omnisend for sending emails and/or SMS communications. You can read more about how Omnisend uses your personal information here: https://www.omnisend.com/privacy/

Subscription Management

We use Seal Subscriptions to power our subscription service. You can read more about how Seal Subscriptions uses your personal information here: https://www.sealsubscriptions.com/legal/privacy-policy

Customer Reviews

We use Judge.me for customer reviews on the orders they have made. Please note that review content may appear publicly. You can read more about how Judge.me uses your personal information here: https://judge.me/privacy

AOV.ai Apps (Upsells, Bundles & Promotions)

We use various apps provided by AOV.ai to offer features such as product bundles, upsells, free-gift promotions, and other personalised shopping incentives. These apps may process information about your browsing behaviour, cart contents, and purchase activity in order to display relevant offers and apply eligible promotions to your order. You can read more about how AOV.ai handles personal information here: https://aov.ai/privacy

Analytics & Advertising Partners

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout 

Customer Messaging

We use Shopify Inbox to provide chat support on our website. You can read more about how Shopify uses your personal information here: https://www.shopify.com/uk/legal/privacy

Legal reasons

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

 

4. International Data Transfers

Some partners (such as Shopify, Google, Meta, Omnisend) may store and process personal data outside the UK.

When doing so, we rely on:

  • UK Addendum to EU Standard Contractual Clauses, and/or

  • adequacy decisions issued by the UK Government

These ensure equivalent protections for UK individuals.

 

 

5. Cookies & Online Tracking

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

Non-essential cookies (e.g., analytics, advertising) will only activate with your consent via our cookie banner.

You may withdraw consent or adjust cookie settings anytime in your browser.

 

 

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction, deletion, or restriction of processing

  • Withdraw consent at any time (e.g., marketing emails)

  • Object to processing based on legitimate interests

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO Contact: https://www.ico.org.uk
Telephone: 0303 123 1113 (UK)

To exercise rights, contact: contact@teafusion.co

We will respond within one month as required by law.

 

 

7. Changes to this Policy

We reserve the right to update this Privacy Policy. The updated version will include a new “Last Updated” date and take effect immediately upon posting.

 

 

If you have any questions about our privacy practices or would like to exercise your rights, please contact us at:

📧 contact@teafusion.co